MustPlay's Terms and Conditions

1 General Terms & Conditions

MustPlay (mustplay.win) is an online gaming and betting platform operating under a valid license. These Terms and Conditions ("Terms") constitute a legally binding agreement between MustPlay and its users.

By registering or using MustPlay, you confirm that you have fully read, understood, and agreed to these Terms and Conditions. These Terms are governed by the laws of Bangladesh.

• MustPlay reserves the right to amend these Terms at any time.
• The latest version of the terms will always be available on this page.
• You will be notified at your registered email address if any changes are made.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

2 Account Register

To register an account on MustPlay, you must provide accurate and complete information. Creating an account with false or incomplete details is strictly prohibited, and such accounts may be suspended at any time.

• Each person may register one account only.
• Keeping your account password secure is your responsibility.
• Accounts may not be shared with anyone else.
• Verification of the mobile number and email address provided during registration is mandatory.
• Please notify our support team of any changes to your account details.
• Withdrawal access will be limited until KYC (Know Your Customer) verification is completed.

3 Age Verification & Eligibility

MustPlay is a responsible gaming platform. We strictly enforce a policy against underage gambling. You must be at least 18 years old to participate on the platform.

• Your date of birth must be entered accurately at the time of registration.
• A national ID or passport may be requested at any time to verify your age.
• Accounts belonging to users under 18 will be closed immediately.
• Registering with a false age will result in forfeiture of all deposited funds.

4 Deposits & Payments

Multiple payment methods are available for deposits on MustPlay. All transactions are secured with SSL encryption. Minimum and maximum deposit limits are clearly stated on the platform.

• Deposit methods: bKash, Nagad, Rocket, Bank Transfer.
• Deposits are generally credited to your account instantly.
• Depositing from a third-party account is strictly prohibited.
• Deposits must be made from your own account only.
• Suspicious payment transactions may be held pending investigation.
• All transactions are monitored under our anti-money laundering policy.

5 Withdrawal Policy

Your account must be fully verified before withdrawals can be processed on MustPlay. Withdrawal requests may not be processed if KYC verification is incomplete.

• Withdrawals are typically processed within 30 minutes to a maximum of 24 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Minimum withdrawal amount is set by the platform.
• Wagering requirements must be met before bonus balance can be withdrawn.
• Unusual withdrawal patterns may be subject to additional verification.
• Withdrawals may be delayed due to bank holidays or technical issues.

6 Bonuses & Promotions

MustPlay offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read before claiming.

• The welcome bonus is available to new members only and can be claimed once.
• Wagering requirements apply individually to each bonus.
• Bonus balance cannot be withdrawn — it can only be used for gameplay.
• Claiming bonus benefits across multiple accounts is prohibited.
• Using a VPN or proxy to claim bonuses is prohibited.
• MustPlay reserves the right to modify or cancel any bonus offer at any time.
• Bonuses will expire if not used within the specified timeframe.

7 Prohibited Activities

The following activities are strictly prohibited on the MustPlay platform. Violations may result in immediate account termination and legal action.

• Attempting to earn money through fraudulent or deceptive means.
• Attempting to hack or manipulate the platform's software.
• Using automated bots or scripts to play games.
• Harassing or intimidating other players.
• Using the platform for money laundering or processing illegal funds.
• Operating multiple accounts under the same identity.
• Attempting to access another user's account.
• Intentionally exploiting any vulnerability or bug in the platform.

8 Account Suspension & Closure

MustPlay reserves the right to suspend or permanently close any account without prior notice under the following circumstances.

• In the event of a terms violation.
• If fraud is suspected.
• If KYC verification has not been completed.
• If the account has been inactive for an extended period.
• At the user's own request.
• By order of a court or regulatory authority.

Before an account is closed, you will be given the opportunity to withdraw any verified balance — except in cases of fraud.

9 Responsible Gaming

MustPlay is firmly committed to responsible gaming. We want our users to enjoy gaming as entertainment, not develop a dependency. To support this, we provide a range of tools and features.

• Option to set daily, weekly, and monthly deposit limits.
• Self-exclusion option available for a set period.
• Cooling-off period (24 hours to 6 months).
• Option to set time limits on gaming sessions.
• Support via a helpline for gaming addiction.

10 Privacy & Data Protection

MustPlay takes the protection of your personal data seriously. We never sell your information to third parties. To read our full Privacy Policy, Click here।

• All personal data is secured with SSL encryption.
• Your data is used solely to provide services and meet legal obligations.
• You have the right to request the deletion of your personal data.
• Our Cookie Policy applies with respect to cookies and tracking.

11 Terms Updates & Contact

MustPlay reserves the right to update these Terms and Conditions at any time. Any changes will be announced on the website and notified to your registered email. Always check the "Last Updated" date at the top of this page.

If you have any questions or concerns about the terms, please contact our support team. We provide assistance in Bengali 24/7.

• Email: [email protected]
• Live Chat: Available directly on the platform
• Response time: typically within 1 hour