MustPlay's Privacy Policy

1 Introduction

MustPlay (mustplay.win) is a trusted online gaming and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how MustPlay handles your personal information.

By using our platform, you consent to this Privacy Policy. This Policy is linked to our Terms and Conditions, and both documents should be read together.

We follow Bangladesh's data protection laws and international best practices for data security. Your information is safe at MustPlay because we believe gaming is only enjoyable when players feel secure.

2 What Information We Collect

MustPlay collects your information in several ways. Below is a detailed breakdown of what we collect and how:

• All information provided during registration is stored securely on our servers.
• A copy of your national ID or passport may be collected for KYC verification.
• Information provided during live chat or email contact is also retained.
• We do not collect any information you have not voluntarily provided.

3 How Your Information Is Used

MustPlay uses your information only for specific, legitimate purposes. We never use your data in ways that go beyond what you originally consented to.

• Your name, email, and mobile number are used to create, manage, and keep your account active.
• For payment processing — financial information is used to securely complete deposits and withdrawals.
• To meet legal and regulatory obligations — including KYC verification and compliance with anti-money laundering policies.
• For customer support — our support team uses your information to resolve issues quickly.
• For a personalized experience — game recommendations and offers are shown based on your preferences.
• For fraud prevention — account activity is monitored to detect suspicious behavior.
• For platform improvement — user behavior is analyzed to enhance the quality of our services.
• For promotional communications — with your consent, you will be notified about bonuses and offers.

4 Sharing Information with Third Parties

MustPlay never sells your personal information. However, limited data may be shared with trusted partners under specific circumstances.

• Payment Processors: Financial information is shared with bKash, Nagad, Rocket, and banks as needed to process transactions.
• Game Providers: Only the minimum necessary data is used to enable gameplay on third-party game platforms.
• KYC Service: Data is shared with approved third-party verification providers for identity verification.
• Legal Authorities: Information may be disclosed in response to a valid court order or request from a regulatory authority.
• Anti-Fraud System: Limited data is shared with industry-level security partners for fraud prevention.

5 Cookies & Tracking Technologies

MustPlay uses cookies and similar tracking technologies on its website and app to help improve your browsing and gaming experience.

• Essential Cookies: Essential for login sessions, security tokens, and core platform functionality.
• Performance Cookies: Analyzes page load times and user behavior to improve site speed.
• Functional Cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Anonymous data is collected to understand which games and features are used most.

You can disable cookies through your browser settings, though some platform features may not work properly as a result. Essential cookies remain active at all times, as the site cannot function without them.

6 Data Retention & Deletion

MustPlay does not retain your data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements.

• Data for active accounts is retained for the full duration the account remains active.
• Financial transaction records are retained for a minimum of 5 years as required by law.
• Personal data is deleted within 30 days of account closure.
• KYC documents may be retained for a specified period as required by law.
• Customer support conversations are retained for up to 6 months.

7 Your Privacy Rights

As a MustPlay user, you have several important rights over your personal data. We fully support and uphold each of these rights.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise any of these rights, email us directly at [email protected] and our support team will be happy to assist.

8 Children's Privacy Protection

MustPlay strictly prohibits providing services to anyone under the age of 18. We never knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• Any account identified as belonging to a minor is closed immediately.
• Any collected data belonging to a child is permanently deleted.
• If a parent reports a child's account, we take immediate action.

9 Our Data Protection Measures

MustPlay employs the latest technology to protect your data. Our security infrastructure provides bank-level protection.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Sensitive information stored in the database is kept in encrypted form.
• Two-factor authentication (2FA) is available for your account.
• Regular security audits and penetration testing are conducted.
• Accounts are automatically locked upon suspicious login attempts.
• Staff access to data is strictly controlled and logged.
• Data backups are stored regularly on secure servers.

Please note that 100% security on the internet cannot be guaranteed. Keep your password strong and never share it with anyone.

10 Policy Changes & Contact

MustPlay reserves the right to update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of this page, and registered users will be notified by email.

For major changes, a notification will be posted on the platform. For minor changes, only this page will be updated. We recommend checking this page regularly.

For any questions or concerns regarding this Privacy Policy:

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Typically within 1 business day