Safe Gaming Pledge

At MustPlay Responsible Gaming

Gaming is for fun, not addiction. MustPlay believes every player deserves a safe and healthy gaming experience, which is why responsible gaming is at the heart of everything we do.

18+ Minimum Age
24/7 Support
100% Safe Environment
Free Protection Tools

Why Responsible Gaming Important?

Online gaming and betting are primarily a form of entertainment. However, they can have a negative impact on people's lives when played irresponsibly. At MustPlay, responsible gaming is not just a rule — it is a core part of who we are.

Online gaming is more popular than ever in Bangladesh. Whether you enjoy slots, Live Casino, or betting, mustplay wants you to stay in control at all times. Responsible gaming means knowing your limits, setting a budget, and being able to stop when you need to.

Research shows that players who treat gaming purely as entertainment and stick to a strict budget enjoy it far more in the long run. Those who keep playing to chase losses, on the other hand, often end up facing much bigger financial setbacks.

Please note: Gaming should never be used as a source of income. Only wager money that you can afford to lose without it affecting your life.

Recognize the signs of addiction

The first step to responsible gaming is recognizing the signs of addiction early. If any of the following apply to you, it may be time to take action:

  • You repeatedly find yourself spending more than your intended budget.
  • You are placing larger bets to try to recover money you've lost.
  • You feel restless or irritable when you are not gaming.
  • You are hiding your gaming activity from family or friends.
  • You are prioritizing gaming over family, work, or studies.
  • You are gaming with borrowed money or funds set aside for essential expenses.
  • You have tried to stop multiple times but have not been able to.

MustPlay's Commitment

MustPlay is more than a gaming platform — we are committed to building a responsible community. Under our responsible gaming policy, we:

  • We give every user the ability to set deposit limits.
  • We offer a Self-Exclusion option.
  • We send Reality Check reminders.
  • We strictly prohibit access for anyone under 18.
  • We connect those struggling with gaming addiction to professional support resources.
  • We regularly send awareness messages on responsible gaming.

Budget & Time Management

The most effective way to build healthy gaming habits is to set budget and time limits from the start. On mustplay, you can easily configure these limits directly from your account.

  • Set a daily, weekly, or monthly deposit limit.
  • Set a limit on how long you play in a single session.
  • Enable the setting to automatically stop the game once you have lost a set amount.
  • Never spend more than 5% of your monthly income on gaming.
  • Before each session, make a clear decision about how much you want to play today.

Tips: Set a specific budget before you start playing and stop for the day once that amount is gone. Wait until the next day — making impulsive decisions in the heat of the moment is the biggest mistake you can make.

Self-Exclusion Feature

If you feel you need a break from gaming, use mustplay's Self-Exclusion option. This feature lets you temporarily suspend your account for anywhere between 24 hours and 6 months.

  • No deposits or bets will be possible during Self-Exclusion.
  • Promotional emails and notifications will be turned off.
  • Your account will not be reactivated after the period ends unless you request it.
  • Any withdrawal requests made during Self-Exclusion will be accepted.
Healthy Gaming Checklist
I game for entertainment only
I set a budget in advance
I'm sticking to my time limits
I'm keeping my cool even when I lose
I am not using money set aside for essential expenses
I'm not chasing losses with bigger bets
I am not hiding my gaming from family
I am not gaming with borrowed money
Need help?

Our support team is always available if you want to talk about gaming addiction.

Live Chat — Available 24/7

Our Protection Tools

MustPlay provides these dedicated tools to ensure a safe and controlled gaming experience for you.

💰
Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately and cannot be changed for 24 hours.

Session Time Limit

Decide in advance how long you want to play. Once your time is up, the platform will automatically prompt you to take a break and log you out if needed.

🔔
Reality Check Reminders

At regular intervals, you will see a summary of how long you have played and how much you have won or lost, helping you make informed decisions.

🚫
Self-Exclusion Option

You can suspend your account yourself at any time, for a period of 24 hours up to 6 months. During this time, deposits and bets are completely disabled.

📊
Gaming History Report

You can view your full gaming history, detailed win/loss records, and monthly summaries from your account at any time.

🔒
Account Cooling-Off

Set a cooling-off period to prevent impulsive decisions. No major changes will take effect during this time.

How Want to set a limit?

Set your gaming limits in just a few steps and stay safe

1
Log in to your account

Log in to your MustPlay account and click the profile icon in the top right corner.

2
Open the Responsible Gaming section

Find the "Responsible Gaming" option in your account settings.

3
Choose your limit type

Choose the option that suits your needs — deposit limit, session time, or self-exclusion.

4
Set an amount or time limit

Enter your preferred limit amount or duration and confirm.

5
Check your confirmation email

Once your limit is set, a confirmation message will be sent to your registered email address.

6
Review regularly

Review your gaming habits and limits once a month and adjust them as needed.

General Q&A

Answers to the most frequently asked questions about responsible gaming

Responsible gaming means using gaming as a controlled form of entertainment — managing your budget, keeping track of your time, and making sure gaming does not negatively affect other areas of your life. At MustPlay, responsible gaming is a core part of our values.

Limit decreases take effect immediately. However, increasing a limit is subject to a 24-hour cooling-off period — meaning the change will only take effect 24 hours after the request is made. This protects you from making impulsive decisions.

Yes, your account balance remains fully secure during Self-Exclusion. You can submit a withdrawal request at any time while Self-Exclusion is active, and it will be processed in the normal way.

Start by having an open, non-judgmental conversation with them — approach it with empathy, not anger. Encourage them to seek professional help. Reach out to MustPlay's support team and we will help guide you through the right steps. If necessary, you can also request that limits be placed on the person's account.

Yes, mustplay strictly prohibits anyone under 18 from registering or gaming on the platform. Age is verified through KYC checks. If an underage user is identified, their account is immediately closed and all associated data is removed.

Yes, gaming addiction is a recognized mental health condition, officially acknowledged by the World Health Organization (WHO). With the right support at the right time, recovery is entirely possible. mustplay is here for you — reach out to our support team anytime.
Start gaming safely

Play responsibly, Have fun

Join MustPlay and enjoy your favorite games in a safe environment. Use our responsible gaming tools to stay in control at all times.

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